I shared this image tongue-in-cheek with family and friends yesterday. It was meant as some kind of humorous dig at how I was feeling. There have been changes at work and at home so I was was feeling jaded and worn out. Continue reading
Many of us have been there. The work is regular and enjoyable. You work with an amazing team and you finally have the tools you need to do your job. Suddenly .. PAM .. a hurried team meeting brings the news that the contract you work for has been lost. There is shock and some gallows humour before the reality sets in. In 10 weeks time, you might be sitting in another office, learning ropes all over again. Continue reading
One of my roles at MegaCorp is looking after the ticket queues. It’s sometimes an inter-cultural battleground where stressed out customers struggle against the over worked customer-facing and service-focussed Service Desk.
And there is me.
The Queue Co-ordinator. Continue reading