One of my roles at MegaCorp is looking after the ticket queues. It’s sometimes an inter-cultural battleground where stressed out customers struggle against the over worked customer-facing and service-focussed Service Desk.

And there is me.

The Queue Co-ordinator.

The Guardian of The Queue.  A lone protector standing between chaos and a nice orderly ticket queue where perfectly created tickets of the correct classification and priority happily wait their turn.

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