One of my roles at MegaCorp is looking after the ticket queues. It’s sometimes an inter-cultural battleground where stressed out customers struggle against the over worked customer-facing and service-focussed Service Desk.
And there is me.
The Queue Co-ordinator.
The Guardian of The Queue. A lone protector standing between chaos and a nice orderly ticket queue where perfectly created tickets of the correct classification and priority happily wait their turn.